To ensure that this Hotel has publicness (is accepted by public) and provides a safe and comfortable stay to guests, the following rules need to be followed: Not abiding by these rules may lead to cancellation of stay and/or refusal to use the hotel facilities.
Further, if you happen to damage any equipment or fixtures inside the hotel premises, the Hotel reserves a right to charge you the full cost of the same.
1.General Rules Of The Hotel:
- Do not use the guest rooms for purposes other than intended without authorization.
- To prevent fire, refrain from smoking on bed, in non-smoking rooms, and in any other places prone to catch fire.
- The equipment and articles in guest rooms are strictly meant for the guests staying in the Hotel. Hence, inside the guest rooms, use of such equipment and articles by outsiders is prohibited.
- Be careful not to move the articles in the Hotel or guest rooms from their fixed places without permission.
- Do not scream, sing loudly, or create loud noises by any other actions inside the Hotel or guest rooms, as it may disturb
- In principle, the guest rooms accommodating same guests continuously for two or more nights shall not be cleaned during their period of stay. Such rooms, however, shall be cleaned once in six days to maintain cleanliness. Further, if cleaning of one or more of the guest rooms is deemed necessary by the hotel authorities, the guests occupying the room(s) shall not have a right to deny such room cleaning
2.Flexible reservation conditions:
- Flexible reservation must be guaranteed by valid credit card number. The holder of the credit card must be one of the arriving guests or otherwise authorisation form must be obtained from Reservation department, and returned filled, dully signed and with a photocopy of both sides of the card.
- Card given for guarantee may be pre-authorised for an amount up to the total price of the reservation to ensure the validity of the card and sufficient funds to cover the reservation costs. Pre-authorisation is not final payment and will be released in the period specified by the card issuing bank. For further information about pre-authorisation rules, please contact your card issuing bank.
- Cancellations should be made directly to the property AT LEAST 48 HOURS before expected arrival time (expected arrival time is understood 14:00 hours (2 PM) local time (Prague) on the day of arrival). If the guest fails to cancel the reservation before the free cancellation deadline or in the case of no-show (guest would not cancel the reservation and would not arrive until midnight to hotel premises and would not inform the hotel about late arrival), the hotel is entitled to charge the first night’s accommodation cost as cancellation penalty.
- Please note that you will find the property’s contact details (link to location and contact page) also on the confirmation email that you will receive after completing your booking.
3.Non-refundable reservation conditions:
- All reservations paid in advance online are considered non-refundable.
- Reservations with NON-REFUNDABLE conditions require a deposit of 100% of reservation amount that will be charged to client’s credit card on the day of booking.
- In the case of cancellation, modification or in the case of no-show, the total amount is taken as a cancellation penalty and no part of the payment will be refunded under any circumstances. Reservation is final.
